At Edens Bounty Foods, we strive to provide our customers with safe, pure, and hygienic drinking water. Our goal is to ensure complete satisfaction with every product we deliver. Please carefully read our refund and return policy outlined below:

1. Returns

Due to the nature of our product (packaged drinking water), returns are generally not accepted. However, we will consider returns under the following conditions:

• Damaged or Defective Products: If you receive a product that is damaged, defective, or contaminated, please contact us immediately. We will arrange for a replacement or a refund, depending on the situation.
• Wrong Product: If the product delivered does not match your order, please notify us within 48 hours of delivery to initiate a return or exchange.

2. Conditions for Return

To be eligible for a return or refund, the following conditions must be met:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging and unopened.
• A valid proof of purchase (receipt, invoice) must be provided.

3. Refunds

Refunds are only applicable under specific circumstances such as:

• Damaged, Defective, or Contaminated Products: After we have received your complaint, we will inspect the product and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Non-Availability of Products: In the event we are unable to fulfill your order due to unavailability, we will inform you and process a full refund.

Please note: Shipping fees, if applicable, are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged product).

4. Exchange Policy

We only replace products if they are defective, damaged, or contaminated. If you need to exchange it for the same item, please contact us at info@edensbountyfoods.com / +91 9940928610 within 48 hours of delivery.

5. Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Opened or partially consumed bottles
• Products without original packaging or proof of purchase
• Products that have been tampered with after delivery

6. Cancellations

You may cancel your order before it is dispatched for delivery. Once the product has been shipped, cancellations will not be accepted. To cancel an order, please contact us as soon as possible at [insert contact details].

7. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

• Contact our customer service team at info@edensbountyfoods.com / +91 9940928610  within 48 hours of receiving your order.
• Provide details of your purchase, including proof of purchase and reason for return/refund.
• Our team will review your request and provide further instructions regarding the return or refund process.

8. Contact Us

If you have any questions or concerns about our refund and return policy, feel free to contact us at:

Email: info@edensbountyfoods.com
Phone: +91 9940928610